— What does SMAK mean? —
SMAK means taste in many language: Polish, Swedish, Dutch, Afrikaan, Norwegian, Ukranian, etc… When it comes to food the only thing more important than speed, sustainability and healthy considerations is taste!
— Why did you charge me for the cup? —
We are trying to promote the use of re-usable cups. The cups cost us 35¢.
— Is everything Organic? —
We are committed to local sourcing. Because we can get so many BC grown products most of the year, we have made that a priority over organic. There are certain items we do source organic: coffee, eggs, mushrooms, and more.
— What is the packaging made of? What is compostable? —
All our packaging is 100% compostable. It is made of corn and turns to dirt in an industrial composting facility.
— Do you deliver? —
Yes! We deliver catering orders 11am-12pm Monday to Friday. You can order online for pickup anytime; many people use a courier service such as Novex.
— Do you have a Take-Out Menu? —
Yes, our entire menu is available on our Website and you can order for pickup through our website.
— What is the Celiac Warning on the Menu? —
All ingredients in our kitchens do not contain gluten, however, not all of our products have assurances that there has been no chance of cross contamination. EG: spices that come from India.
— Do you have the nutritional information? —
Yes, we have the nutritional information available in-store. We are happy to answer any questions about ingredients or recipes.
— Is this a franchise or a chain? —
We are opening a third location in the new year and are hoping to open more soon!
— What time do you serve breakfast to? What time Online? —
We serve breakfast until 11am. If you think you will be later than 11am, Please order ahead online, directly from our website.
— How many minutes to complete my order? —
We are healthy FAST food! Our goal is a 1 min. at Lunch. Under 4 at breakfast.
— How do I collect my points Online? —
When you are online - under your account info: you can assign your loyalty card #.
— How much $ left on my Gift Card? —
Come visit us in store to check.
— How does the loyalty program work? How do I redeem my points? —
Earn points get free stuff! Each $1 spent = 1 point.
— Why do I need to pay extra $ for extra dressing? —
The price of the salad includes the cost of one dressing. All the dressings are made in house from scratch
— Why do you have Wheatgrass when you are 100% Gluten Free? —
There is no gluten in wheatgrass.
— Can I order over the Phone? —
You can order ahead of time Online through our Website with as little as 20 minutes notice. We are very fast: if you order in store your order will be done by the time you’re done paying!
— How can I share my feedback regarding my recent experience at a SMAK healthy fast food location? —
we have comment cards in store, through our website or email firstname.lastname@example.org
— Are you open on holidays? —
We are open from 7:30pm – 8 pm on holidays, we are closed Christmas Day.
— Can I buy my salad and eat it the next day? —
Definitely! Just keep it in the fridge.
— What is a CSA? What is InnerCity Farms? —
Community Supported Agriculture. InnerCity Farms converts lawns into gardens around the city of Vancouver.
— What is a B CORP? —
See our B Corp page!
— Charitable Giving: How do I request a donation? —
Send an email to email@example.com
— What do you have for kids? —
A Mango Lassi and the Mini Butterless Chicken are the most popular items for kids.
— What items are spicy? —
We have the spice icon next to our spicier dishes. The Green Curry Chicken is our spiciest dish.
— What items do you recommend that aren’t spicy? —
The Coconut Pork, Summer Stew, Chili Bowl, and Yellow Curry Bowl are delicious and not spicy.
— My hot bowl is too spicy? What do you recommend? —
Can we get you a cup of water? We can get you some yogurt. If you need to exchange your bowl for something milder we can recommend the Summer Stew.
— Why is Red Veg not Vegetarian? —
The Red Veg has fish sauce in it.
— Are your muffins fresh? —
Yes! They are made by Lemonade Bakery and we get regular deliveries.
— How do you make your Oatmeal? Can I have it made with Milk? —
Our oatmeal is made with gluten free oats, flax and water with a hint of cinnamon. There are a variety of milk options you can add on top including coconut milk – delish!
— SMAK Rice? Can I have my Hot Bowl with just Brown Rice? —
SMAK rice is a mix of brown and red rice. You can also have it on quinoa, or even no rice, extra slaw.
— Do you have anything with Beef? —
We serve hormone and antibiotic free chicken and pork. We do not sell beef.
— Do you have anything without Onions? —
While all of Hot Bowls are made with onions, we can offer you a Chicken Caesar salad, or the Shrimp and Avocado side salad. If you can have Green Onions we have many more options – most items in the Grab n Go fridge. Please ask for details or refer to our allergen menu.
— How is my food prepared? —
Everything is prepared from scratch in house!
— What kinds of oils are used? —
Extra virgin cold pressed olive oil, grapeseed oil. The star of the show is camelina oil: the highest source of omegas in any food. We are adding more nutrition to the food then you’d think!
— Do we have Vegetarian or Vegan items? —
Tons! Look for the spiffy Vegan and Veggie icons on our menu.
— Do we use hormones in our Meat? —
No! The farmers who supply us do not use an hormones.
— Do we use Organic Eggs? —
Yes! We use eggs sourced from Rabbit River Farms. Without this farm, we may not have organic eggs in BC at all. Thanks guys!
— What is gluten-free bread? What are the ingredients? —
Bread made from a variety of gluten-free flours – please see us in store. for full ingredient list
— What is your healthiest drink? —
Depends on what is meant by healthy. Low Cal: Fresh Mint Tea or the Green Detox Juice. Nutrient Dense: Warrior Smoothie. Detoxifying: Green Detox juice.
— Do you have drip coffee? —
Yes. We also have fresh-made espresso drinks.
— Is your Chai Sweet? Is your Chai Spicy? —
Our Chai is a house-made Chai, that is not too sweet with a mild spice.
— Do you have Agave? Do you have Maple Syrup? Do you have honey? —
We have raw sugar available at the coffee station. We also have honey – just ask!
— How many shots in your espresso? —
House Pour is a double.
— Do you have any lactose-free milk? —
Yes! We have Almond Milk – sweetened and unsweetened, Coconut Milk and Soy Milk.
— Can you keep my bag while I’m in the Embassy? (Pender) —
We cannot be responsible for personal items.
— Do you offer Catering Delivery outside of the 1.5km of Granville? —
— Catering / Online Ordering: what should I do if I run into technical difficulty processing my Online order? —
We Have you tried turning your computer off and on again? 😉 Any further issues contact firstname.lastname@example.org
— Why are the catering prices higher than in the restaurant? —
Because the food comes in a beautiful wooden box you can keep (or better yet return in store for a free smoothie)!