COMMON QUESTIONS

— What does SMAK mean? —

SMAK means taste in many language: Polish, Swedish, Dutch, Afrikaan, Norwegian, Ukranian, etc… When it comes to food the only thing more important than speed, sustainability and healthy considerations is taste!

— Why did you charge me for the cup? —

We are trying to promote the use of re-usable cups. The cups cost us 35¢.

— Is everything Organic? —

We are committed to local sourcing. Because we can get so many BC grown products most of the year, we have made that a priority over organic. There are certain items we do source organic: coffee, eggs, mushrooms, and more.

— What is the packaging made of? What is compostable? —

All our packaging is 100% compostable. It is made of corn and turns to dirt in an industrial composting facility.

— Do you deliver? —

Yes! We deliver catering orders 11am-12pm Monday to Friday. You can order online for pickup anytime; many people use a courier service such as Novex.

— Do you have a Take-Out Menu? —

Yes, our entire menu is available on our Website and you can order for pickup through our website.

— What is the Celiac Warning on the Menu? —

All ingredients in our kitchens do not contain gluten, however, not all of our products have assurances that there has been no chance of cross contamination. EG: spices that come from India.

— Do you have the nutritional information? —

Yes, we have the nutritional information available in-store. We are happy to answer any questions about ingredients or recipes.

— Is this a franchise or a chain? —

We are opening a third location in the new year and are hoping to open more soon!

— What time do you serve breakfast to? What time Online? —

We serve breakfast until 11am. If you think you will be later than 11am, Please order ahead online, directly from our website.

— How many minutes to complete my order? —

We are healthy FAST food! Our goal is a 1 min. at Lunch. Under 4 at breakfast.

— How do I collect my points Online? —

When you are online - under your account info: you can assign your loyalty card #.

— How much $ left on my Gift Card? —

Come visit us in store to check.

— How does the loyalty program work? How do I redeem my points? —

Earn points get free stuff! Each $1 spent = 1 point.

— Why do I need to pay extra $ for extra dressing? —

The price of the salad includes the cost of one dressing. All the dressings are made in house from scratch

— Why do you have Wheatgrass when you are 100% Gluten Free? —

There is no gluten in wheatgrass.

— Can I order over the Phone? —

You can order ahead of time Online through our Website with as little as 20 minutes notice. We are very fast: if you order in store your order will be done by the time you’re done paying!

— How can I share my feedback regarding my recent experience at a SMAK healthy fast food location? —

we have comment cards in store, through our website or email marketing@smakfastfood.com

— Are you open on holidays? —

We are open from 7:30pm – 8 pm on holidays, we are closed Christmas Day.

— Can I buy my salad and eat it the next day? —

Definitely! Just keep it in the fridge.

— What is a CSA? What is InnerCity Farms? —

Community Supported Agriculture. InnerCity Farms converts lawns into gardens around the city of Vancouver.

— What is a B CORP? —

See our B Corp page!

— Charitable Giving: How do I request a donation? —

Send an email to info@smakfastfood.com

— What do you have for kids? —

A Mango Lassi and the Mini Butterless Chicken are the most popular items for kids.

— What items are spicy? —

We have the spice icon next to our spicier dishes. The Green Curry Chicken is our spiciest dish.

— What items do you recommend that aren’t spicy? —

The Coconut Pork, Summer Stew, Chili Bowl, and Yellow Curry Bowl are delicious and not spicy.

— My hot bowl is too spicy? What do you recommend? —

Can we get you a cup of water? We can get you some yogurt. If you need to exchange your bowl for something milder we can recommend the Summer Stew.

— Why is Red Veg not Vegetarian? —

The Red Veg has fish sauce in it.

— Are your muffins fresh? —

Yes! They are made by Lemonade Bakery and we get regular deliveries.

— How do you make your Oatmeal? Can I have it made with Milk? —

Our oatmeal is made with gluten free oats, flax and water with a hint of cinnamon. There are a variety of milk options you can add on top including coconut milk – delish!

— SMAK Rice? Can I have my Hot Bowl with just Brown Rice? —

SMAK rice is a mix of brown and red rice. You can also have it on quinoa, or even no rice, extra slaw.

— Do you have anything with Beef? —

We serve hormone and antibiotic free chicken and pork. We do not sell beef.

— Do you have anything without Onions? —

While all of Hot Bowls are made with onions, we can offer you a Chicken Caesar salad, or the Shrimp and Avocado side salad. If you can have Green Onions we have many more options – most items in the Grab n Go fridge. Please ask for details or refer to our allergen menu.

— How is my food prepared? —

Everything is prepared from scratch in house!

— What kinds of oils are used? —

Extra virgin cold pressed olive oil, grapeseed oil. The star of the show is camelina oil: the highest source of omegas in any food. We are adding more nutrition to the food then you’d think!

— Do we have Vegetarian or Vegan items? —

Tons! Look for the spiffy Vegan and Veggie icons on our menu.

— Do we use hormones in our Meat? —

No! The farmers who supply us do not use an hormones.

— Do we use Organic Eggs? —

Yes! We use eggs sourced from Rabbit River Farms. Without this farm, we may not have organic eggs in BC at all. Thanks guys!

— What is gluten-free bread? What are the ingredients? —

Bread made from a variety of gluten-free flours – please see us in store. for full ingredient list

— What is your healthiest drink? —

Depends on what is meant by healthy. Low Cal: Fresh Mint Tea or the Green Detox Juice. Nutrient Dense: Warrior Smoothie. Detoxifying: Green Detox juice.

— Do you have drip coffee? —

Yes. We also have fresh-made espresso drinks.

— Is your Chai Sweet? Is your Chai Spicy? —

Our Chai is a house-made Chai, that is not too sweet with a mild spice.

— Do you have Agave? Do you have Maple Syrup? Do you have honey? —

We have raw sugar available at the coffee station. We also have honey – just ask!

— How many shots in your espresso? —

House Pour is a double.

— Do you have any lactose-free milk? —

Yes! We have Almond Milk – sweetened and unsweetened, Coconut Milk and Soy Milk.

— Can you keep my bag while I’m in the Embassy? (Pender) —

We cannot be responsible for personal items.

— Do you offer Catering Delivery outside of the 1.5km of Granville? —

Stay tuned!

— Catering / Online Ordering: what should I do if I run into technical difficulty processing my Online order? —

We Have you tried turning your computer off and on again? 😉 Any further issues contact info@smakfastfood.com

— Why are the catering prices higher than in the restaurant? —

Because the food comes in a beautiful wooden box you can keep (or better yet return in store for a free smoothie)!